- Mon - Sun: 9:00 - 19:00
- 0393194609
1.1 Personal Information:
We may collect personal information that you voluntarily provide, including but not limited to:
Full name
Contact details (phone number, email address)
Billing information (payment preferences, bank details)
Identification documents (passport, national ID)
Special requests (e.g., room preferences, dietary requirements)
1.2 Non-Personal Information:
We may also collect non-personal information, such as:
Browser and device details
IP address
Hotel preferences or booking history
Any other information you choose to provide during your stay
2.1 Reservation and Booking:
We use your personal information to process reservations, manage bookings, and provide hotel services during your stay.
2.2 Communication:
We may use your contact information to send you confirmation emails, respond to inquiries, or provide customer service before, during, or after your stay.
2.3 Legal and Security Purposes:
We may use your personal information to comply with legal obligations or resolve disputes. We also use your data to ensure the security of our hotel, staff, and guests.
2.4 Marketing and Promotions:
With your consent, we may use your email address or phone number to inform you about special offers, promotions, or services offered by Ajenor Hotels. You can opt out of receiving these communications at any time.
3.1 Third-Party Service Providers:
We may share your information with third-party service providers who assist us in delivering services, such as payment processors or technical support teams. These providers are bound by confidentiality agreements.
3.2 Legal Requirements:
We may disclose your personal information if required by law, or in response to valid requests from public authorities (e.g., law enforcement or government agencies).
3.3 Business Transfers:
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new ownership as part of the business continuity process.
We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee the absolute security of your information.
5.1 Access and Correction:
You have the right to access the personal information we hold about you. You can also request corrections or updates to your personal data if it is inaccurate or incomplete.
5.2 Deletion:
You can request the deletion of your personal information from our systems, subject to certain legal obligations we may have to retain data.
5.3 Opt-Out of Marketing:
You have the right to opt out of receiving marketing communications at any time by contacting us or using the unsubscribe feature in our emails.
Our website may use cookies or other tracking technologies to improve your browsing experience. You can choose to disable cookies through your browser settings, although this may affect certain functionalities of the website.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without verifiable parental consent. If we become aware of such data, we will take steps to delete it.
Ajenor Hotels reserves the right to modify this Privacy Policy at any time. Any changes will be posted on our website, and the updated policy will apply from the date of posting.
Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at:
Phone: 0393-194609
Email: ajenorhotels@gmail.com
Thank you for trusting Ajenor Hotels with your personal information.
